• About
  • Overview
  • Objective
  • Outline

atoitilThe ITIL foundations training, provides a general overview of the ITSM life-cycle and its supporting processes, functions and roles. The course enables you to understand how an integrated ITSM framework can be adopted and adapted within your organization.

The course is based on the ITIL service lifecycle approach with emphasis placed on developing an underlying service culture in the IT organization.

The training provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within IT service management processes and functions, according to the ITIL best practice framework.

The training provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within IT service management processes and functions, according to the ITIL best practice framework.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

• Service management as a practice
• The ITIL service lifecycle
• Generic concepts and definitions
• Key principles and models
• Selected processes, functions and roles
• Technology and architecture
/Mobile
Mobile
+971(56)-9596468
/Email
Email
training@ithelpline.com