The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas.
|Exam||: Closed book, supervised ; online / paper|
|Time||: 120 minutes|
|Type||: Multiple choice, scenario-based, gradient-scored, based upon a single case study|
|Pass Score||: 35/50 or 70%|