Managing across the Lifecycle (MALC)
ITIL® qualification - Managing across the Lifecycle

atoitil-pplThe intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas.

  • Overview
  • Objectives
  • Target Group
  • Prerequisites
  • Deliverables
  • Certification Exam
The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.
  • How the service lifecycle stages form an integrated whole
  • Process integration and interfaces
  • Shared data / information / knowledge
This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
In addition, the training for this certification includes examination preparation, including a mock examination.
The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:
  • CIOs, CTOs, Managers, Supervisory staff, Team leaders,
  • Service designers, IT architects, planners, consultants
  • IT audit managers, IT security managers
  • Trainers involved in the on-going management, co-ordination and integration within the service lifecycle
  • Individuals who require a deeper understanding of the ITIL service lifecycle
  • Individuals who wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management
  • Individuals seeking progress towards the ITIL Master in IT Service Management
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.
The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which inculde:
  • Presentation material
  • Homework and assignments
  • Summary course notes
  • Sample practice tests
  • Assessment exams
The course is assignment based, with practical coursework and is based upon the five ITIL Books and prepares delegates for the ITIL Managing across the Lifecycle examination.
To be eligible for the examination leading to the ITIL Intermediate Certificate, the candidate must complete atleast 30 contact hours as part of a formal, approved training course/scheme

Exam : Closed book, supervised ; online / paper
Questions : 10
Time : 120 minutes
Type : Multiple choice, scenario-based, gradient-scored, based upon a single case study
Pass Score : 35/50 or 70%
  • The training helped us understand the concepts by interlinking real life scenarios making them easy to remember
    Aparna Samala IT Manager at CA Technologies
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High Quality Training
All our training programs are delivered by senior trainers with real-world consulting experience. Deliverables include hard-copy accredited course-ware and the official certification exam.
On-Site / Public Schedule
Training can be delivered on-site at a location of your choice - exclusively for your organization. Please contact us with your specific requirements.