The ITIL foundations training, provides a general overview of the ITSM life-cycle and its supporting processes, functions and roles. The course enables you to understand how an integrated ITSM framework can be adopted and adapted within your organization.
The training provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within IT service management processes and functions, according to the ITIL best practice framework.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
This may include but is not limited to, IT professionals, business managers and business process owners.
There is no specific prerequisite for this course, but it is recommended that the participants have some experience in the IT service management.
The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which include:
|Exam Format||: Closed book, supervised, Online / paper based|
|Time||: 60 minutes|
|Type||: Multiple choice objective|
|Pass Score||: 26/40 or 65%|