ITIL Foundation
ITIL® Foundation Certificate in IT Service Management
  • About
  • Overview
  • Objective
  • Outline

atoitilThe ITIL foundations training, provides a general overview of the ITSM life-cycle and its supporting processes, functions and roles. The course enables you to understand how an integrated ITSM framework can be adopted and adapted within your organization.

The course is based on the ITIL service lifecycle approach with emphasis placed on developing an underlying service culture in the IT organization.

The training provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within IT service management processes and functions, according to the ITIL best practice framework.

The training provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within IT service management processes and functions, according to the ITIL best practice framework.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

• Service management as a practice
• The ITIL service lifecycle
• Generic concepts and definitions
• Key principles and models
• Selected processes, functions and roles
• Technology and architecture
  • Target Group
  • Prerequisites
  • Deliverables
  • Certification exam

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

There is no specific prerequisite for this course, but it is recommended that the participants have some experience in the IT service management.

  • At least 1 year experience in ITSM
  • Familiarity with IT terminology
  • Understand basics of IT management

The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which include:

  • Presentation material
  • Homework and assignments
  • Summary course notes
  • Sample practice tests
  • Assessment  exams
Exam Format : Closed book, supervised, Online / paper  based
Questions : 40
Time : 60 minutes
Type : Multiple choice objective
Pass Score : 26/40 or 65%
  • The training helped us understand the concepts by interlinking real life scenarios making them easy to remember
    Aparna Samala IT Manager at CA Technologies
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High Quality Training
All our training programs are delivered by senior trainers with real-world consulting experience. Deliverables include hard-copy accredited course-ware and the official certification exam.
On-Site / Public Schedule
Training can be delivered on-site at a location of your choice - exclusively for your organization. Please contact us with your specific requirements.