Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication.
The course is assignment based, with practical coursework and is based upon the five ITIL Books and prepares delegates for the ITIL Planning, Protection and Optimization certificate examination.
|Exam||: Closed book, supervised ; online / paper|
|Time||: 90 minutes|
|Type||: Multiple choice, scenario-based, gradient-scored|
|Pass Score||: 28/40 or 70%|