Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Operation publication, specifically Chapter 2: Service management as a practice.
The course is assignment based, with practical coursework and is based upon the five ITIL Books and prepares delegates for the ITIL Service Operation certificate examination.
|Exam||: Closed book, supervised ; online / paper|
|Time||: 90 minutes|
|Type||: Multiple choice, scenario-based, gradient-scored|
|Pass Score||: 28/40 or 70%|