ITIL Practitioner
ITIL® Practitioner Certificate in IT Service Management
  • About
  • Overview
  • Objective
  • Outline

atoitil-pplThe ITIL Practitioner certification offers practical guidance on adopting and adapting the ITIL framework to support business objectives. The course is designed to take you beyond Foundation level understanding of the ITIL framework, and provides a toolkit and guidance to become a confident ITIL Practitioner

ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence, and know-how to adopt and adapt the ITIL framework according to an organization’s requirements.

• Practical guidance on how to introduce, apply & adapt ITIL
• New practical techniques to make a difference in a workplace
• Leverage CSI to maximize benefits of ITIL & make a measurable impact

ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

Participants can expect to gain competence in the requisite areas upon successful completion of the education and examination components related to the ITIL Foundation in IT Service Management certification exam.

• CSI approach to structure improvement initiatives
• Covers 3 critical competencies and 9 guiding principles
• Driving organizational change
• Improving communication
• Measuring and reporting on success
  • Target Group
  • Prerequisites
  • Deliverables
  • Certification Exam

ITSM professionals will gain competence to confidently and successfully act on their existing knowledge base and adapt it in any context. This is a management level course targeted at individuals performing or preparing for an IT management role including:

  • Business managers and process owners, IT Director, Project Manager/Director
  • Operations, IT Infrastructure Manager, Quality Assurance, Service Manager

ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. Organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate which must be presented as documentary evidence to gain admission. It is recommended that candidates:

  • Can demonstrate familiarity with IT terminology
  • Have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the management disciplines

Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publication and, in particular, the ITIL Continual Service Improvement publication.

The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which include:

  • Presentation material
  • Homework and assignments
  • Summary course notes
  • Sample practice tests
  • Assessment  exams

The course is assignment based, with practical coursework and is based on the new ITIL Practitioner Guidance and prepares delegates for the ITIL Practitioner certification examination.

Exam : Open book (ITIL Practitioner Guidance), supervised
Format :  Online / paper  based
Questions : 40
Time : 105 minutes
Type : Multiple choice objective
Pass Score : 28/40 or 70%
  • The training helped us understand the concepts by interlinking real life scenarios making them easy to remember
    Aparna Samala IT Manager at CA Technologies
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High Quality Training
All our training programs are delivered by senior trainers with real-world consulting experience. Deliverables include hard-copy accredited course-ware and the official certification exam.
On-Site / Public Schedule
Training can be delivered on-site at a location of your choice - exclusively for your organization. Please contact us with your specific requirements.