The ITIL Practitioner certification offers practical guidance on adopting and adapting the ITIL framework to support business objectives. The course is designed to take you beyond Foundation level understanding of the ITIL framework, and provides a toolkit and guidance to become a confident ITIL Practitioner
• Practical guidance on how to introduce, apply & adapt ITIL
• New practical techniques to make a difference in a workplace
• Leverage CSI to maximize benefits of ITIL & make a measurable impact
Participants can expect to gain competence in the requisite areas upon successful completion of the education and examination components related to the ITIL Foundation in IT Service Management certification exam.
ITSM professionals will gain competence to confidently and successfully act on their existing knowledge base and adapt it in any context. This is a management level course targeted at individuals performing or preparing for an IT management role including:
ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. Organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate which must be presented as documentary evidence to gain admission. It is recommended that candidates:
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publication and, in particular, the ITIL Continual Service Improvement publication.
The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which include:
The course is assignment based, with practical coursework and is based on the new ITIL Practitioner Guidance and prepares delegates for the ITIL Practitioner certification examination.
|Exam||: Open book (ITIL Practitioner Guidance), supervised|
|Format||: Online / paper based|
|Time||: 105 minutes|
|Type||: Multiple choice objective|
|Pass Score||: 28/40 or 70%|