This advanced-level certification is for IT practitioners who will prepare an organization for ISO/IEC 20000 certification.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL.
The course is aimed at experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO 20000. Practitioner level courses are relevant to those who are involved in implementation of the standard. Typical roles include:
Candidates wishing to be trained and examined for this qualification must already hold the ISO 20000 Foundation or the ITIL Foundation Certificate which must be presented as documentary evidence to gain admission. It is recommended that candidates:
The classroom training is delivered in varying formats and training includes lecture and interactive sessions where the instructor covers each knowledge area and follows it up through a discussion session and hands-on exercises to reinforce the knowledge imparted. Accredited courseware will be provided as classroom handouts (hard copy) which include:
The course is assignment based, with practical coursework and is based upon the ISO/IEC 20000-1:2011 (Part 1) specification document and prepares delegates for the ISO/IEC 20000 Practitioner certificate examination.
|Exam||: Open book (ISO/IEC 20000-1:2011 Part 1), supervised ; online / paper|
|Time||: 180 minutes|
|Type||: Complex Multiple Choice|
|Pass Score||: 40/80 or 50%|